Last updated: January 1, 2025
Please note: This page is a general template provided for information only and is not legal advice. Have your own attorney review and adapt it for your business, your state, and your customers before you launch.
We want ELIS to be an easy yes. That means no long-term contracts, no cancellation fees, and a refund policy you can read in one sitting. The ELIS All-Access Membership is $79 per month or $790 per year, and you can cancel at any time from your account dashboard.
This policy covers memberships and digital add-on products bought from ELIS. It applies alongside our Terms of Use.
If ELIS is not the right fit, email us within 7 days of your first monthly charge and we will refund that charge in full. This first-charge guarantee is available once per customer.
After that first week, monthly membership charges are non-refundable because access, downloads, and AI guidance are delivered immediately. Cancelling stops the next renewal – you keep full access until the end of the month you already paid for, and we do not pro-rate the unused days.
Annual memberships come with a 30-day money-back guarantee. If you tell us within 30 days of your annual charge that ELIS is not working for you, we will refund the full $790 and close your access.
After 30 days, an annual membership is non-refundable for the remainder of the term, but it will not renew if you cancel. If you cancel mid-term, your access continues until the paid term ends. Annual members who upgraded mid-cycle from monthly are credited for the unused portion of the monthly plan rather than refunded.
Add-on products such as the Program Policy Template Bundle ($29) and the Marketing Toolkit ($19) are downloadable digital goods. Because they cannot be returned once they are on your computer, they are refundable only if you have not yet downloaded any file from the purchase.
If you have not downloaded anything, request a refund within 14 days of purchase and we will process it. If a file is faulty, corrupted, or clearly not what was described, tell us and we will fix it or refund you regardless of download status.
Email support@elis.bli.org from the address on your account with:
We acknowledge every request within one business day and tell you the decision within three business days. You can also call (954) 620-3303 during business hours.
Cancelling and refunding are different things. To cancel, open your account dashboard, go to your membership, and choose Cancel – or email us and we will do it for you. There is no fee, no phone script, and no retention maze.
Cancellation takes effect at the end of the current billing period. Your login keeps working until then, and any templates you already downloaded remain yours to use inside your own business. To avoid being charged for the next period, cancel at least 24 hours before your renewal date.
Approved refunds are issued to the original payment method – we cannot send a refund to a different card or account. We submit the refund within 3 business days of approval.
After that, timing is up to your bank. Credit and debit cards typically show the credit within 5 to 10 business days; some banks take a full statement cycle. If 10 business days have passed and you still do not see it, contact us with the date of your refund confirmation email and we will chase it with the processor.
Some situations fall outside this policy:
If your situation is unusual – a duplicate charge, a billing error, a medical or family emergency – tell us. We review those case by case and we lean toward being fair.
Talk to us before you assume the answer is no.
Business Leadership Institute – ELIS
Fort Lauderdale, FL
Email: support@elis.bli.org
Phone: (954) 620-3303
Support is available Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern.
Join ELIS today and get the support, tools, and confidence you deserve.