Frequently Asked Questions

ELIS (Early Learning Interactive System) is an all-in-one platform built for early learning business owners. It brings your tools, templates, guides, and expert support together in one place, so you can run your program with confidence instead of guesswork.

ELIS is for childcare owners, directors, and early learning leaders — whether you are opening your first center, running a family childcare home, or managing several locations. If you are responsible for the business side of early learning, ELIS was built for you.

Not at all. If you can use email, you can use ELIS. Everything is written in plain language and organized step by step, and your Avatar Buddies are there to walk you through anything you are unsure about.

Right away. Your account is ready the moment you join, and the Getting Started guide points you to the few things worth doing in your first week. Most members find something they can use on day one.

The ELIS All-Access Membership is $79 per month, or $790 per year if you prefer to pay annually — that works out to two months free. Every member gets the same full access to the tools, templates, and Avatar Buddy support.

Yes. There are no long-term contracts and no cancellation fees. Cancel from your account whenever you like and you keep access until the end of the period you have already paid for.

If something isn’t right, email us and a real person will read your message and help sort it out. The full details are in our Refund Policy.

Absolutely. You can switch between monthly and yearly billing at any time from your account, and the change takes effect at your next renewal. Email us if you would like a hand with it.

Avatar Buddies are your AI-powered specialists — each one focused on a different part of your business, from enrollment and marketing to operations and staffing. Ask a question in plain English and you get a clear, practical answer in seconds.

Your membership includes policy and handbook templates, enrollment and marketing toolkits, staff and operations checklists, and step-by-step guides. Everything is ready to use — download it, add your program name, and go.

Email us at support@elis.bli.org or send a note through our contact form, and our team will get back to you within one business day. For quick questions, your Avatar Buddies are available around the clock inside your portal.

Yes. New tools, templates, and Avatar Buddies are added regularly, and every member gets them at no extra cost. Your membership price stays the same as ELIS grows.

Click Forgot Password on the login page and we will email you a secure reset link. If the email hasn’t arrived within a few minutes, check your spam folder or contact support and we will get you back in.

Yes. Payments are handled by an encrypted, PCI-compliant payment provider, and your card details are never stored on our servers.

Your membership is for you and your program. If you would like additional logins for your directors or administrators, contact us and we will set up an arrangement that fits your team.

Log in and open your account settings to update your name, email, billing details, or payment method. If anything won’t save, email support@elis.bli.org and we will update it for you.